When considering digital marketing services for your business, one decision you will have to make on the way is choosing between a digital marketing agency and consultant (in fact, you most likely clicked on this article to help with that exact decision!).
While both agencies and consultants aim to grow your website’s traffic and revenue, their approach, structure, and relationship with clients differ significantly.
- Digital marketing agencies typically consist of multiple people skilled in different aspects of digital marketing, account managers, developers, admin staff and directors.
- Digital marketing consultants on the other hand are just the person skilled in digital marketing, covering admin duties themselves.
To help you decide between the two, I’ll compare both against seven key factors that are important to businesses deciding between choosing an agency or a consultant:
- Variety of Skills
- Cost-Effectiveness
- Resources
- Adaptability
- Communication
- Personalised Service
- Quality of Work
1. Variety of Skills
Winner: Agency
Digital marketing agencies, by nature, typically have a broad team of experts including digital marketing specialists, developers, account strategists, copywriters and more.
This allows them to collaborate effectively on cross-functional projects.
For brands looking for a single provider to cover a wide array of needs, agencies can be a natural fit.
Nonetheless, when the task at hand is relatively narrow, like SEO or PPC, this broader capacity may not be essential.
2. Cost-Effectiveness
Winner: Consultant
While agency quotes can be cost-effective, they often build in expenses for physical premises, leadership staff, and admin personnel.
With consultants, you bypass all of that. You’re investing in their knowledge, not a corporate hierarchy.
Consequently, digital marketing consultants typically prove the more economical option.
3. Resources
Winner: Agency
When it comes to large-scale digital marketing work, agencies often shine due to having a wider team available.
They can deploy several people to manage different parts of your campaign simultaneously.
If your business needs that kind of capacity, choosing an agency may be the best move.
4. Adaptability
Winner: Consultant
Because agencies juggle multiple people and projects, they often depend on pre-set processes to keep everything on track.
This structure can sometimes delay updates or changes to your campaign setup.
Consultants, on the other hand, are nimble. They tailor their approach and can pivot as your priorities shift.
In a dynamic digital space, that kind of adaptability is a real strength.
For example, if you need to shift gears halfway through a campaign, a consultant can typically act straight away, while agencies may need more time to get everyone aligned.
5. Communication
Winner: Consultant
One key benefit of working with a consultant is the simplicity of having a single, steady point of contact.
This removes the typical agency experience of juggling different team members or onboarding new account managers.
Consultants offer direct access and communication with the person doing the work, not someone relaying messages.
That directness leads to better collaboration and a more efficient working relationship.
6. Personal Service
Winner: Consultant
Consultants are often more personally invested in your success, simply because their livelihood depends on it.
They’re not answering to a board or working across dozens of accounts – their attention is fully on your needs.
This often leads to a more attentive and dedicated service.
Where agencies may juggle dozens of clients, a consultant treats your success as their own win.
7. Quality of Work
Winner: Equal
Agencies and consultants alike can deliver impressive digital marketing outcomes.
Agencies may provide access to specialist teams, although that structure can involve delegating work to junior staff members for development.
With consultants, the same person typically oversees all aspects of your digital marketing, offering a hands-on and consistent approach.
Final Score
- Agency: 3
- Consultant: 5
Conclusion
Both Art digital marketing agencies and consultants have their strengths.
While agencies bring extensive resources and a variety of skills, consultants may offer a more cost-effective, adaptable, and personalised approach.
If you’re ready to experience the benefits of working with an Art digital marketing consultant…read more