When considering digital marketing services for your business, one decision you will have to make on the way is choosing between a digital marketing agency and consultant (in fact, you most likely clicked on this article to help with that exact decision!).
While both agencies and consultants aim to grow your website’s traffic and revenue, their approach, structure, and relationship with clients differ significantly.
- Digital marketing agencies typically consist of multiple people skilled in different aspects of digital marketing, account managers, developers, admin staff and directors.
- Digital marketing consultants on the other hand are just the person skilled in digital marketing, covering admin duties themselves.
To help you decide between the two, I’ll compare both against seven key factors that are important to businesses deciding between choosing an agency or a consultant:
- Variety of Skills
- Cost-Effectiveness
- Resources
- Adaptability
- Communication
- Personalised Service
- Quality of Work
1. Variety of Skills
Winner: Agency
With digital marketing agencies, it’s common to find a diverse team that includes digital marketing experts, developers, account leads and content specialists.
This enables them to approach projects from various angles and handle a range of digital marketing needs.
For businesses after a comprehensive solution, agencies can offer significant advantages.
But if the project is limited in scope, such as involving just SEO or PPC, such a wide team may not be required.
2. Cost-Effectiveness
Winner: Consultant
Although agencies can offer competitive pricing, but that usually includes the burden of office rent, team managers, and administrative support.
Consultants work differently. There’s no organisational padding – just direct access to their professional insight.
Consultants are often the wiser financial choice in digital marketing.
3. Resources
Winner: Agency
Agencies typically have the manpower to take on bigger projects.
They’re able to assign different team members to specific campaign tasks at the same time.
For companies that need a broader resource base, an agency may be the preferred option.
4. Adaptability
Winner: Consultant
Agencies often operate using standardised processes, simply because they manage multiple teams and clients.
While the individuals working on your account may be adaptable, making wider changes can take time due to the setup and number of people involved.
Consultants, however, can tailor their approach from the start and adjust quickly if your business shifts direction.
This kind of agility is especially valuable in today’s fast-paced digital world.
Say you need to alter your digital marketing strategy mid-way through a project – a consultant can typically action that quickly, whereas agencies may need more time due to internal approvals and coordination.
5. Communication
Winner: Consultant
A major perk of working with a consultant is having a single, reliable contact handling your digital marketing from day one.
It spares you the common agency challenge of shifting account managers or disruptions caused by team turnover.
With a consultant, you’re talking directly to the expert – not going through layers of staff.
This kind of open, direct communication leads to quicker decisions and a stronger working dynamic.
6. Personal Service
Winner: Consultant
Because their income and reputation are closely tied to performance, digital marketing consultants are usually highly invested in getting results for their clients.
Agencies tend to work within larger teams, which can sometimes dilute individual focus.
Consultants, on the other hand, are laser-focused on you and your success.
They often see your achievements as a direct extension of their own work.
7. Quality of Work
Winner: Equal
Consultants and agencies both have the ability to deliver strong digital marketing campaigns.
Agencies may draw on a mix of experts, but that often involves delegating tasks to more junior staff as part of their development.
Consultants, however, usually manage the full project themselves, which means your strategy benefits from a more personal, detail-oriented approach.
Final Score
- Agency: 3
- Consultant: 5
Conclusion
Both Hotel digital marketing agencies and consultants have their strengths.
While agencies bring extensive resources and a variety of skills, consultants may offer a more cost-effective, adaptable, and personalised approach.
If you’re ready to experience the benefits of working with a Hotel digital marketing consultant…read more