When considering digital marketing services for your business, one decision you will have to make on the way is choosing between a digital marketing agency and consultant (in fact, you most likely clicked on this article to help with that exact decision!).
While both agencies and consultants aim to grow your website’s traffic and revenue, their approach, structure, and relationship with clients differ significantly.
- Digital marketing agencies typically consist of multiple people skilled in different aspects of digital marketing, account managers, developers, admin staff and directors.
- Digital marketing consultants on the other hand are just the person skilled in digital marketing, covering admin duties themselves.
To help you decide between the two, I’ll compare both against seven key factors that are important to businesses deciding between choosing an agency or a consultant:
- Variety of Skills
- Cost-Effectiveness
- Resources
- Adaptability
- Communication
- Personalised Service
- Quality of Work
1. Variety of Skills
Winner: Agency
Digital marketing agencies usually consist of a diverse team that include digital marketing specialists, content creators, digital strategists and web developers.
This mix of expertise positions agencies well for projects that span several digital marketing disciplines.
For businesses requiring an integrated approach, an agency offers the convenience of a consolidated service.
However, for simpler projects focused on a narrow scope, such as just SEO or PPC, this level of resource may be surplus to requirements.
2. Cost-Effectiveness
Winner: Consultant
Whilst agencies can pitch competitive prices, those numbers often include the expense of physical offices, administrative staff, and middle management.
Consultants tend to operate independently. That means your money goes directly towards their expertise, not business overheads.
For many, this makes digital marketing consultants the more cost-effective solution.
3. Resources
Winner: Agency
Thanks to their team-based structure, agencies are often ideal for handling more complex or high-volume projects.
They have the capacity to assign various specialists to different areas of your digital marketing simultaneously.
So, if your campaign demands a coordinated team effort, an agency could be the more suitable option.
4. Adaptability
Winner: Consultant
With multiple teams to coordinate, agencies often lean on standard operating procedures to keep things running smoothly.
While the individuals you deal with may be flexible, the broader team might take time to adjust to changes in direction.
Consultants offer a more fluid experience. They can shape their work around your needs and change tack as required.
That sort of adaptability is invaluable when digital trends shift rapidly.
If, mid-project, you decide to revise your digital marketing approach, a consultant is generally quicker to implement changes than an agency working through layers of process.
5. Communication
Winner: Consultant
Working with a consultant offers the comfort of a single point of contact – someone who’s with you every step of the way.
This helps avoid the confusion that can come from rotating account managers or high staff turnover in agency settings.
Consultants bring a more direct and personal communication style, as they’re the ones actually delivering the work.
That kind of consistency enhances collaboration and builds stronger rapport over time.
6. Personal Service
Winner: Consultant
Digital marketing consultants typically go the extra mile because your success impacts their livelihood directly.
They aren’t distracted by internal politics or reporting structures – their sole focus is meeting your needs.
This often results in a stronger commitment and higher quality service.
Unlike agencies, where you might be one of dozens, a consultant is personally invested in seeing you succeed.
7. Quality of Work
Winner: Equal
High-quality digital marketing can come from either an agency or a consultant.
Agencies might offer a wider skillset across teams, but this can sometimes result in work being passed to junior members for training.
Consultants typically do the work themselves, ensuring everything is handled with care and consistency.
Final Score
- Agency: 3
- Consultant: 5
Conclusion
Both Pub digital marketing agencies and consultants have their strengths.
While agencies bring extensive resources and a variety of skills, consultants may offer a more cost-effective, adaptable, and personalised approach.
If you’re ready to experience the benefits of working with a Pub digital marketing consultant…read more