When considering digital marketing services for your business, one decision you will have to make on the way is choosing between a digital marketing agency and consultant (in fact, you most likely clicked on this article to help with that exact decision!).
While both agencies and consultants aim to grow your website’s traffic and revenue, their approach, structure, and relationship with clients differ significantly.
- Digital marketing agencies typically consist of multiple people skilled in different aspects of digital marketing, account managers, developers, admin staff and directors.
- Digital marketing consultants on the other hand are just the person skilled in digital marketing, covering admin duties themselves.
To help you decide between the two, I’ll compare both against seven key factors that are important to businesses deciding between choosing an agency or a consultant:
- Variety of Skills
- Cost-Effectiveness
- Resources
- Adaptability
- Communication
- Personalised Service
- Quality of Work
1. Variety of Skills
Winner: Agency
Digital marketing agencies are often composed of a multi-talented team, bringing together digital marketing technicians, coders, strategic planners and writers.
Their collective know-how is particularly useful for complex digital initiatives.
For firms looking to cover multiple bases with one partner, agencies are an attractive choice.
That said, for more focused projects centred solely on SEO or PPC, the full scope of agency resources may be unnecessary.
2. Cost-Effectiveness
Winner: Consultant
Although agencies can offer competitive pricing, but that usually includes the burden of office rent, team managers, and administrative support.
Consultants work differently. There’s no organisational padding – just direct access to their professional insight.
Consultants are often the wiser financial choice in digital marketing.
3. Resources
Winner: Agency
With multiple team members on hand, agencies are naturally geared towards supporting larger projects.
They’re able to work on several campaign elements in parallel by leveraging their broader resource base.
If your requirements are extensive, involving several moving parts, an agency could be the right choice.
4. Adaptability
Winner: Consultant
Agencies, with their multi-person teams, tend to run on streamlined processes to manage workflow across accounts.
This can mean that adapting your account setup or strategy involves multiple steps and takes longer than expected.
Consultants are more agile. They’re able to adapt their work directly to your evolving needs without the red tape.
In a fast-moving digital world, this kind of responsiveness can make a real difference.
If plans change, a consultant can often pivot within hours – something agencies may struggle with due to approval chains and team structures.
5. Communication
Winner: Consultant
One of the most significant benefits of working with a consultant is having a single, consistent point of contact.
This eliminates the frustration of being passed between account managers or dealing with staff turnover, which can be common in agencies.
With a consultant, communication is often more straightforward, efficient, and personal as you will be talking to the person actually doing the work, not an account manager or new member of the team.
Clear communication not only saves time but also helps to build a stronger working relationship.
6. Personal Service
Winner: Consultant
Digital marketing consultants typically go the extra mile because your success impacts their livelihood directly.
They aren’t distracted by internal politics or reporting structures – their sole focus is meeting your needs.
This often results in a stronger commitment and higher quality service.
Unlike agencies, where you might be one of dozens, a consultant is personally invested in seeing you succeed.
7. Quality of Work
Winner: Equal
Both agencies and consultants are capable of delivering strong digital marketing results.
Agencies often bring in a broader team of specialists, but this can sometimes mean tasks are passed to junior staff for training purposes.
In contrast, consultants usually manage every part of your digital marketing strategy personally, which helps ensure consistency and quality throughout.
Final Score
- Agency: 3
- Consultant: 5
Conclusion
Both University digital marketing agencies and consultants have their strengths.
While agencies bring extensive resources and a variety of skills, consultants may offer a more cost-effective, adaptable, and personalised approach.
If you’re ready to experience the benefits of working with a University digital marketing consultant…read more