When considering digital marketing services for your business, one decision you will have to make on the way is choosing between a digital marketing agency and consultant (in fact, you most likely clicked on this article to help with that exact decision!).
While both agencies and consultants aim to grow your website’s traffic and revenue, their approach, structure, and relationship with clients differ significantly.
- Digital marketing agencies typically consist of multiple people skilled in different aspects of digital marketing, account managers, developers, admin staff and directors.
- Digital marketing consultants on the other hand are just the person skilled in digital marketing, covering admin duties themselves.
To help you decide between the two, I’ll compare both against seven key factors that are important to businesses deciding between choosing an agency or a consultant:
- Variety of Skills
- Cost-Effectiveness
- Resources
- Adaptability
- Communication
- Personalised Service
- Quality of Work
1. Variety of Skills
Winner: Agency
Digital marketing agencies tend to be built around a multi-disciplinary team, comprising digital marketing specialists, developers, copywriters and client service professionals.
Their varied expertise makes them ideal for delivering complex projects involving several areas of digital marketing.
For organisations in need of a full-service solution, an agency can prove highly effective.
However, for more targeted needs, such as a standalone SEO or PPC campaign, a consultant may be more appropriate.
2. Cost-Effectiveness
Winner: Consultant
Although agencies can offer competitive pricing, their fees often reflect the costs of running offices, employing managers, and supporting admin teams.
Consultants, on the other hand, operate with leaner setups. Your investment goes directly into their hands-on expertise, not into funding a larger operation.
For budget-conscious businesses, digital marketing consultants tend to offer better value.
3. Resources
Winner: Agency
Agencies typically have the manpower to take on bigger projects.
They’re able to assign different team members to specific campaign tasks at the same time.
For companies that need a broader resource base, an agency may be the preferred option.
4. Adaptability
Winner: Consultant
Agencies typically follow structured systems, which help coordinate large teams but can slow things down when changes are needed.
Even if your main contact is responsive, broader adjustments can take time to flow through.
Consultants offer a more bespoke service and can respond to changes without delay.
In fast-moving digital markets, that flexibility can be crucial.
Let’s say you want to tweak your digital marketing focus mid-campaign – a consultant can often do so quickly, while an agency might need to run it through internal processes.
5. Communication
Winner: Consultant
One key benefit of working with a consultant is the simplicity of having a single, steady point of contact.
This removes the typical agency experience of juggling different team members or onboarding new account managers.
Consultants offer direct access and communication with the person doing the work, not someone relaying messages.
That directness leads to better collaboration and a more efficient working relationship.
6. Personal Service
Winner: Consultant
Digital marketing consultants have a personal stake in your success, as their reputation and income rely directly on the results they deliver and your satisfaction.
Unlike agencies, where responsibilities are often spread across teams and overseen by senior management, consultants are focused solely on you.
This usually results in a higher level of care and commitment.
While an agency might view you as just another account, a consultant sees your growth as a direct measure of their own performance.
7. Quality of Work
Winner: Equal
Both consultants and agencies can provide effective digital marketing support.
While agencies may bring multiple specialists to the table, it’s common for work to be passed to junior team members to build their experience.
Consultants generally carry out all elements of the strategy themselves, which helps maintain consistency and a high standard of execution.
Final Score
- Agency: 3
- Consultant: 5
Conclusion
Both Vet digital marketing agencies and consultants have their strengths.
While agencies bring extensive resources and a variety of skills, consultants may offer a more cost-effective, adaptable, and personalised approach.
If you’re ready to experience the benefits of working with a Vet digital marketing consultant…read more